Responsible Gaming

Gambling always carries the risk of financial loss. No system or strategy can guarantee winnings, and you should never gamble money you cannot afford to lose.

Responsible play means:

• Treating gambling as leisure, not as a source of income or a way to recover debts.
• Setting clear deposit and loss limits before you start playing.
• Keeping track of time and money spent on games.
• Balancing gambling with other interests, relationships and responsibilities.

On Magic Reels you can use practical tools to stay in control:

• Deposit limits, loss limits and wagering limits to manage your spending.
• Session limits and reality checks that show how long you have been playing.
• Time-out options if you need a short break from all gambling.
• Self-exclusion options for longer breaks when you need firm boundaries.

Using these tools helps you protect your financial and emotional wellbeing while you enjoy betting responsibly.

Gambling addiction can develop gradually and may be hard to notice at first. It affects your finances, relationships, work and mental health, and it requires attention and support.

Warning signs that someone may have a gambling problem include:

• Spending more money or time on gambling than planned.
• Chasing losses by increasing stakes or playing longer after losing.
• Hiding gambling from family or friends, or lying about losses.
• Feeling irritable, restless or low when trying to cut down or stop.
• Borrowing money, selling items or missing bills to fund betting.
• Allowing gambling to interfere with work, studies or family life.
• Neglecting hobbies, social activities or self-care due to play.
• Gambling to escape stress, anxiety, loneliness or low mood.
• Repeated unsuccessful attempts to reduce or control gambling.
• Feeling guilt, shame or hopelessness about gambling behaviour.

Problem gambling is a serious condition. Professional help and structured support can make a significant difference.

Addressing betting addiction is possible and support is available. Taking early steps to regain control reduces harm to your finances, health and relationships.

Recommendations that can help prevent gambling problems from developing or worsening include:

• Set strict deposit, loss and time limits on your account before you start to play.
• Keep gambling money separate from your essential living costs and savings.
• Monitor your activity using account history to learn how much time and money you spend.
• Take regular breaks during sessions and schedule no-gambling days each week.
• Avoid gambling when you feel stressed, upset, tired, under the influence of alcohol or drugs.
• Never chase losses; accept them as part of gambling and stop when you reach your limit.
• Talk to someone you trust about your betting habits and any concerns.
• Use time-out or self-exclusion tools if you feel control is slipping.
• Seek professional support from specialist gambling help services.
• Consider blocking software or financial transaction blocks to reduce access to gambling sites.

These steps support safer play and help you stay in control of your gambling behaviour.

Independent help is available if you are worried about your gambling or someone close to you. Confidential support services in the United Kingdom offer advice, counselling and practical tools.

Key external support organisations include:

• GamCare – National information, advice and free counselling: https://www.gamcare.org.uk/
• National Gambling Helpline (run by GamCare) – Free 24/7 phone and live chat support: Call 0808 8020 133 or visit https://www.gamcare.org.uk/get-support/talk-to-us/
• GambleAware – Information, self-help resources and referral to treatment: https://www.gambleaware.org/
• NHS Gambling Support – NHS information and treatment services: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• Gamblers Anonymous UK – Peer support meetings for people affected by problem gambling: https://www.gamblersanonymous.org.uk/
• Gordon Moody – Residential and online treatment programmes for severe gambling addiction: https://gordonmoody.org.uk/

These services provide impartial help and can guide you towards appropriate treatment and long-term support.

If you are concerned about your gambling, Magic Reels customer support can help you understand your options and apply responsible gaming tools.

You can contact support in the United Kingdom through:

• Live chat on the website for real-time assistance regarding limits, time-outs and self-exclusion.
• Email support for responsible gambling queries and account reviews.
• In-platform messaging through your account for secure communication about control tools.

Support staff can explain our responsible gaming policy, provide useful tips and signpost you to external help services.