Magic Reels United Kingdom Support and Customer Service

Live chat is the fastest way to reach Magic Reels live support and get help in real time. You can chat to customer support directly in your browser or mobile app.

Use live chat when you need quick help, have an urgent issue, or prefer typing instead of calling the helpline number.

• How to open chat
  • Log in to your account on the website or app.
  • Tap or click the chat icon in the bottom corner of the screen.
  • Choose a topic such as deposits, withdrawals, bonuses, technical support or account checks.
  • Type your question and start the chat.
• Best situations for live chat
  • Login problems, password resets or two-step verification issues.
  • Questions about KYC documents, address checks or account verification.
  • Deposit or withdrawal showing as pending or failed.
  • Bonus questions, wagering queries or free spin issues.
  • Game problems where a round freezes, crashes or does not pay out as expected.
• Availability and language
  • Chat support operates 24/7 for players in the United Kingdom.
  • Service is in English.
  • During very busy periods, short queues may form before an agent joins.
• Response times
  • First reply usually within 1 to 3 minutes.
  • Complex technical support issues may take longer while the support team checks logs or contacts the game provider.
  • If the matter cannot be fixed during the chat, you receive a follow-up by email.
• Tips for faster help on chat
  • Confirm your full name, date of birth and postcode when asked, so support can locate your account quickly.
  • Describe the problem in one short sentence at the start, then add details.
  • For payment queries, have screenshots of your bank, e-wallet or card page ready.
  • For game issues, give the game name, time of the round, stake size and any error message.
  • Stay in the chat window until the agent confirms next steps or that the issue is resolved.

Email support is helpful for non-urgent questions, detailed account issues and when you need a written record from customer service. You can contact the support team by sending a message from your email address.

This method suits longer questions, complaints, document checks and anything that needs attachments.

• How to send an email
  • Use the support email address shown in your account or in the website footer, for example: [email protected].
  • Send the email from the address linked to your player account if possible.
  • In the subject line, write a short summary such as “Withdrawal check”, “KYC documents” or “Technical issue in game”.
  • In the message, include your full name, registered email, postcode and date of birth for security checks.
• When email support is best
  • Uploading or resending identity, address or payment documents for KYC checks.
  • Formal complaints, dispute reviews or requests for investigation into game results.
  • Queries that need attachments such as bank statements, proof of address or payment receipts.
  • Questions that are not urgent, where a response within a few hours is acceptable.
• Contact details
  • General customer support email: [email protected]
  • Technical support email for game or software issues: [email protected]
  • Complaints or dispute email: [email protected]
  • Check the website for the most up to date support email addresses.
• Response times
  • Standard reply time is usually within 2 to 8 hours during support hours.
  • Complex technical or payment investigations may take up to 24 to 48 hours.
  • You receive a confirmation email when the support team opens your case.
• Tips for better and faster email replies
  • Use a clear subject line that shows the main issue.
  • List key facts such as dates, amounts, transaction IDs and device used.
  • Attach all requested documents in one email to reduce back and forth.
  • For game issues, include screenshots showing the game screen and any error message.
  • If you reply to support, keep the same email thread so the history stays together.

Phone support lets you speak directly to customer support for more personal help. You can call the Magic Reels helpline number to talk through urgent or complex issues.

A call can be useful if you prefer speaking to someone, have a sensitive problem, or find chat difficult.

• How to call customer service
  • Dial the Magic Reels helpline number shown in the website footer or help section, for example: +44 800 000 1234.
  • This is usually a free number or standard rate for callers in the United Kingdom.
  • Follow the menu prompts if an automated system answers, then choose the option that matches your question.
  • Have your account details ready so the support team can confirm your identity.
• Best situations for phone support
  • Urgent account access problems or suspected unauthorised access.
  • Withdrawal holds where you need to understand what is required.
  • Responsible gambling limits, account cooling off or self-exclusion requests.
  • Complex issues that are hard to explain in writing.
• Helpline hours and languages
  • Phone support operates during published support hours, often from morning until late evening UK time.
  • Check the website contact page for current opening times.
  • Calls are handled in English for players in the United Kingdom.
• Call wait times and resolutions
  • Average wait times are usually 1 to 5 minutes during normal hours.
  • At peak times, such as evenings or weekends, waits can be longer.
  • Many issues are resolved during the call, though some may require extra checks and a follow-up email.
• Tips for faster phone support
  • Have your username, registered email, full name and postcode to hand.
  • For payment queries, keep recent bank or e-wallet details ready, but never share your card CVV code.
  • Try calling during quieter times, such as early morning, to reduce waiting.
  • Write down any reference number or case ID given during the call for future contact.

You can contact customer support through selected social media and messaging platforms. This can be convenient if you are already using these apps on your mobile.

Social and messaging support is best for simple questions, quick updates and following up on existing cases, not for sharing sensitive data.

• Available platforms
  • WhatsApp: Message the support number listed on the contact page, for example: +44 7xxx xxx xxx.
  • Telegram: Search for the official Magic Reels support channel shown on the website.
  • Facebook Messenger: Use the message button on the official Magic Reels Facebook page.
  • Twitter / X: Send a direct message to the official account or mention the handle in a tweet for general questions.
• Best use cases for social and messaging
  • Quick questions about promotions, new games or tournaments.
  • Checking the status of a support ticket already opened by email or chat.
  • Getting guidance on where to send documents or how to start a complaint.
  • Reporting minor website issues or broken links.
• Security and privacy advice
  • Do not send full card numbers, passwords or full ID document images on social media.
  • Support may ask you to move the conversation to live chat, email or the secure website when sensitive information is needed.
  • Always check you are messaging the official profiles linked from the website.
• Response times
  • Initial answers usually arrive within 30 to 60 minutes during support hours.
  • At night or during busy events, it may take longer.
  • For complex issues, support may switch you to email or live chat for a detailed review.
• Tips for effective messaging contact
  • Include your username, but avoid sending full personal details until asked to move to a secure channel.
  • State your question in one short message so the support team can route it correctly.
  • Attach a screenshot if you are asking about a specific page or error.
  • Keep an eye on your message requests or spam folder in case replies are filtered.

Technical support helps when you face problems loading the website, playing games or processing payments. The technical support team can also check error logs and speak to game providers if needed.

Use this service if something does not work as expected, or if standard customer support cannot fix the issue straight away.

• How to reach technical assistance
  • Start by contacting live chat and selecting a technical support topic.
  • If requested, email full details and screenshots to the technical support email such as [email protected].
  • For urgent issues that block access to your account, you can also call the helpline number shown on the website.
• Common technical issues handled
  • Login errors, looping security checks or two-step codes not arriving.
  • Games freezing, crashing or not loading on certain devices or browsers.
  • Bets or spins that appear stuck or where the result does not show.
  • Deposits or withdrawals failing at the payment page.
  • Problems installing or updating the mobile app.
• Information to include for faster help
  • Device type (mobile, tablet, desktop) and model if possible.
  • Operating system (for example, iOS version or Android version) and browser name.
  • Time and date when the issue happened.
  • Game name, stake size and any reference or round ID if visible.
  • Screenshots of any error message or blank page.
• Expected timeframes
  • First response from technical support usually within a few hours during support hours.
  • Simple issues, such as browser settings, may be fixed during the first contact.
  • More complex game or payment problems that involve external providers can take 24 to 72 hours to fully investigate.
• Tips before contacting technical support
  • Try logging out and back in, then test again.
  • Clear your browser cache and cookies, or try a different browser.
  • Test the game or website on another device or internet connection if you can.
  • Check that your device software and app version are up to date.
  • If the problem continues, contact technical support and explain all steps you already tried.

VIP and priority support give higher tier players faster access to the Magic Reels support team. If you qualify, you can use dedicated contact channels and receive quicker help for key account and payment matters.

Priority customer service focuses on account management, higher stakes play and tailored assistance.

• How VIP players can access support
  • Check your account messages or email to see if you have been invited to the VIP programme.
  • Use the direct VIP support email or support number provided by your account manager.
  • In the app or on the website, look for a VIP chat option, which may place you in a shorter queue.
  • Some players may receive a direct phone line or helpline number 24 7 for urgent issues.
• Who VIP and priority support is for
  • High-tier players identified by the loyalty or rewards programme.
  • Players who receive an assigned account manager.
  • Customers who play regularly at higher stake levels and need closer account monitoring.
• Typical VIP support services
  • Faster handling of withdrawal reviews and payment checks.
  • Help arranging personalised limits, session reminders or reality checks.
  • Direct contact for technical support or game questions related to higher stakes.
  • Support for travel, event or promotion invitations where offered.
• Response times for priority service
  • Initial replies are usually quicker than standard queues, often within minutes by chat or phone.
  • Email replies are often handled as a priority case.
  • For complex matters, your account manager keeps you updated on progress.
• Tips to make the most of VIP support
  • Save your VIP support email address and direct helpline number in your contacts.
  • Use the same channel for ongoing discussions so your history is easy to follow.
  • Inform your account manager of any changes to your contact details.
  • Ask your contact how to reach support outside normal hours if you often play late at night.