Magic Reels Rules and Regulations in United Kingdom

1. Scope of these terms

These general terms apply to all access to and use of the platform, including any betting, games, bonuses, and related services made available to users located in the United Kingdom.

By creating an account, using the services, placing a bet, or continuing to use the site after changes are made, you confirm that you have read, understood, and accepted these terms and conditions, together with any game rules, bonus rules, house rules, privacy and security policies displayed on the site.

If you do not agree with any part of these terms, you must not create an account, must not complete registration, and must stop using the services.

2. Eligibility and user requirements

To use an account and place bets in the United Kingdom you must:

• Be at least 18 years of age.
• Be resident or physically located in a jurisdiction where online betting on this platform is allowed.
• Not be listed on any gambling self-exclusion register (including the UK-wide schemes) that would prevent you from using the services.
• Not be barred by court order, regulatory decision, or other legal restriction from taking part in betting or gaming.
• Complete registration truthfully, providing accurate and up-to-date personal details.

You agree to maintain accurate information in your account and to update it promptly if any detail changes. You confirm that you are acting on your own behalf, not as an agent or on behalf of any third party.

3. Legal compliance

You are responsible for confirming that your use of the services is legal under all laws that apply to you. Magic Reels does not provide any assurance that your use of the services outside the United Kingdom is lawful.

The operator reserves the right to request evidence of age, identity, and location at any time. Failure to provide satisfactory evidence may result in suspension, closure of the account, and voiding of bets in line with applicable law and these terms.

4. Changes to terms and services

The operator may modify these terms, rules on bets and bonuses, or the range of services at any time for legal, regulatory, technical, or operational reasons.

• Any material change will be published on the site and, where required, notified to you by email or on-site message.
• Continued use of the account or services after the effective date of changes will be treated as acceptance of the revised terms.
• If you do not accept the updated terms, you must stop using your account and request closure.

5. Proper use of the platform

You agree to use the services only for lawful betting and gaming in your own name and for your personal entertainment.

You must not:

• Create or use more than one account.
• Allow any third party to access your account or place bets on your behalf.
• Use automated tools, scripts, bots, or any other method that provides an unfair advantage in relation to odds or outcomes.
• Attempt to interfere with, disrupt, manipulate, or reverse-engineer any part of the site, the mobile application, betting systems, or odds.
• Use the services for fraudulent activity, including chargeback abuse, use of stolen payment details, or collusion.
• Use the services for any illegal purpose, including attempts at money laundering or funding terrorism.

The operator may suspend or close your account, void bets, remove bonuses, or restrict access if there is a reasonable belief that the services have been used in breach of these terms.

6. Intellectual property and content protection

All intellectual property rights in the site, mobile application, odds, data, graphics, trademarks, logos, audio, video, and written content belong to the operator or its licensors.

You are granted a limited, non-transferable, and revocable licence to access and use the site and services for personal, non-commercial betting and gaming. You may not:

• Copy, reproduce, distribute, or modify any part of the content.
• Use trade marks or branding without prior written consent.
• Use screenshots, data, or content for commercial purposes, including odds scraping or data mining.

Any unauthorised use may result in civil or criminal action.

7. Liability and limitations

Nothing in these terms limits or excludes any legal rights you have as a consumer under UK law or any liability that cannot be limited or excluded under that law.

Subject to those protections:

• Services are provided on the basis that technical faults, human error, or interruptions may occur.
• The operator is not responsible for losses arising from failures in your equipment, software, internet connection, or telecommunications.
• The operator is not responsible for indirect or consequential losses, loss of profit, data, or business, arising from use of the services or any event outcome, where such limitation is allowed by law.
• In cases where a bet or game is affected by an obvious error, malfunction, or misconfiguration of odds, settlement may be adjusted or bets may be voided in line with the general betting rules.

You agree to indemnify the operator, within the limits allowed by law, against any claims arising from your breach of these terms, misuse of the services, or violation of law.

1. Eligibility to place bets

You may place bets only after you:

• Have successfully completed registration and verification, where required.
• Hold a single active account in your own name.
• Have funds available in your account balance that are not subject to withdrawal requests, chargebacks, or restrictions.

Bets must be made personally by you through the site or mobile application. Bets placed by phone, email, or through third parties are not accepted.

2. Acceptance of a bet

A bet is accepted only once it appears in your betting history and a confirmation reference is generated.

• Bets that remain in a pending or processing state are not treated as accepted.
• If a technical fault prevents confirmation, the operator is not obliged to accept the bet, even if funds have been earmarked, and any amount deducted will be returned to your account.
• You are responsible for checking that the details of each bet, including event, market, selection, stake, and odds, are correct before confirming.

The operator may refuse to accept any bet, in whole or in part, or may limit the stake for any reason, including trading decisions, regulatory requirements, or risk management.

3. Minimum and maximum stakes

Minimum and maximum bet amounts apply to certain markets and events.

• The minimum stake per bet or per line may be displayed on the bet slip or rules page.
• Maximum stakes or maximum payout limits may apply to particular events, sports, or markets.
• The operator may set lower limits for specific users, markets, or events based on risk controls.

Where a bet exceeds applicable limits, it may be reduced to the allowed stake or rejected.

4. Odds, results, and settlement

Odds offered on the site represent the price at which you may place a bet at the time your bet is confirmed.

• All bets are settled based on the official result for the relevant event, as declared by the organising body at the time of settlement.
• If the official result is changed later due to a protest, disciplinary process, or other reason, settlements will not usually be adjusted, unless stated otherwise in specific market rules.
• If odds or markets are displayed or settled due to an obvious error, the operator may correct the odds, resettle bets at the correct price, or void affected bets.

Winnings are calculated by multiplying the stake by the odds applicable at the time of acceptance and then subtracting any relevant deductions or fees described in these terms.

5. Voids, cancellations, and bet changes

Once accepted, bets cannot be amended or cancelled by you.

A bet may be cancelled or declared void by the operator if:

• The event is cancelled, abandoned, or not completed according to market rules.
• The event is rescheduled outside the time window stated in the relevant market rules.
• There is evidence that the bet was placed after the outcome of the event, or after a participant has gained a significant advantage.
• There is a clear error in the odds, market, or settlement.

In such cases, the usual remedy is to treat the bet as void and return the stake to your account. Partially completed multiples may be settled in line with the remaining legs and applicable market rules.

6. Restrictions and suspensions

The operator may:

• Suspend or remove markets before or during any event.
• Restrict the range or amount of bets you can place, including limitations on bonuses or promotional bets.
• Void or limit bets where there is evidence of collusion, match-fixing, arbitrage abuse, multiple accounts, or other activity that undermines fair betting.

Any such steps may be taken to comply with legal duties, protect integrity in betting markets, and manage risk.

7. Bonuses, free bets, and promotions

From time to time, bonuses, free bets, or other promotional offers may be made available.

• Each promotion has its own specific terms, including eligibility, wagering requirements, event restrictions, time limits, and maximum winnings.
• Bonus funds and free bets may not be withdrawn until any stated wagering requirements have been met.
• If you breach promotion terms or these general terms, the operator may remove or adjust bonus balances, cancel free bets, and void bets placed using promotional funds.

You should read the rules of each offer before choosing to take part.

1. Funding your account

You may deposit funds into your account using payment methods made available on the site for users in the United Kingdom.

• The name on the payment method must match your registered name.
• Third-party payments are not allowed and may lead to refunds, subject to checks and any investigative needs.
• Deposits are credited once authorised by the payment provider, subject to any delays outside the operator’s control.

Minimum and maximum deposit amounts apply to particular payment methods and are displayed in the cashier section.

2. Withdrawals

You may request withdrawal of available funds from your account, subject to these terms and legal obligations.

• Withdrawals are, where possible, processed back to the same payment method that was used for deposits.
• Before a withdrawal is approved, your identity, address, and source of funds may be verified.
• The operator may limit daily, weekly, or monthly withdrawal amounts in line with internal controls and legal requirements.

Processing times vary depending on the payment method and third-party providers. Internal processing usually takes place within a reasonable timeframe, but bank and card providers may apply additional delays.

3. Fees, currency, and limits

The operator aims to show any applicable fees in the cashier interface before you confirm a transaction.

• Your account will normally be operated in the default currency stated during registration.
• Currency conversion charges set by your bank or payment provider may apply and are your responsibility.
• Deposit and withdrawal limits are set for security, risk management, and in some cases to comply with responsible gambling controls.

4. Verification, KYC, and AML checks

To meet legal duties, including anti-money laundering and counter-terrorist financing rules, verification checks may be required both when you open an account and when certain thresholds or events are reached.

You may be asked to provide:

• Proof of identity (such as passport or driving licence).
• Proof of address (such as a utility bill or bank statement).
• Evidence of payment methods used.
• Information and documents to confirm the source of funds.

Failure to provide requested information may result in delays, suspension of your account, rejection of bets, or cancellation of withdrawals.

5. Transaction restrictions and reversals

The operator may:

• Refuse a deposit or withdrawal where fraud, unauthorised use, or a breach of these terms is suspected.
• Place a temporary hold on funds while checks are carried out.
• Reverse or adjust payments in case of chargebacks, incorrect credits, or other errors.

If funds are mistakenly credited to your account, you must notify support immediately and must not use those funds for bets or withdrawals. The operator may reverse such credits and adjust balances to correct the error.

6. Cancellation of operations

Once submitted, a deposit or withdrawal request cannot usually be cancelled by you. However:

• Withdrawal requests may, in limited cases, be reversed while they are still pending, if this function is provided in your account.
• The operator may cancel or delay a transaction if this is necessary to meet regulatory or legal duties, prevent fraud, or complete required checks.

7. Chargebacks and unpaid debts

If a payment is reversed, recalled, or charged back by your bank or payment provider:

• The operator may deduct the amount of that transaction and any related costs from your balance.
• If your account shows a negative balance as a result, you must fund it promptly.
• The operator may seek recovery of any unpaid amounts by lawful means.

Any bets placed using funds that are subject to chargeback or reversal may be voided, at the operator’s discretion, where allowed by law.

1. Approach to safer betting

The operator supports safer gambling and aims to provide an environment where you can bet and play in a controlled way.

You should only bet money that you can afford to lose and treat betting as a form of entertainment, not as a source of income or a financial solution.

2. Tools to manage your behaviour

Several tools may be available in your account to help you manage your betting behaviour. These can include:

• Deposit limits: Daily, weekly, or monthly limits on how much you can deposit.
• Loss and stake limits: Controls on how much you can lose or stake across a set period.
• Session reminders: Alerts to show how long you have been logged in.
• Time-outs: Short breaks during which you cannot access your account.
• Self-exclusion: Longer periods during which you will not be able to log in, place bets, or use services.

You can request changes to these settings through your account or by contacting support. Requests to reduce limits may take effect immediately, while requests to increase or remove limits are usually subject to a cooling-off period.

3. Self-exclusion

If you feel that your gambling is no longer under control, you should consider using self-exclusion.

• During self-exclusion, your account will be blocked for the period selected, and you will not be permitted to place bets or use bonuses.
• You should not attempt to create new accounts during an exclusion period.
• At the end of a self-exclusion term, access is not automatically restored in every case; you may be asked to confirm in writing that you wish to resume gambling.

In addition to site-based tools, you may register with national self-exclusion schemes where available in the United Kingdom.

4. Identifying problem gambling

You should regularly review your betting behaviour and consider whether any of the following may apply:

• Gambling takes priority over family, work, or social commitments.
• You chase losses or bet more than you planned.
• You use credit or borrow money to gamble.
• You feel anxious or distressed about your gambling.

If these signs are present, you should stop gambling, use available tools, and seek independent advice.

5. Support and further resources

Independent organisations in the United Kingdom offer advice and support for gambling-related problems, including confidential counselling and self-help materials. Examples include:

• National telephone helplines and online chat services.
• Local counselling services and support groups.
• Online information resources focusing on safer gambling.

Contact details for such organisations are usually listed in the responsible gambling section of the site. You are encouraged to read that information and seek help if you are concerned about your gambling behaviour or the gambling of someone close to you.

Betting by minors is strictly prohibited, and steps are taken to prevent underage use of the services.

1. Legal obligations

The operator must comply with United Kingdom laws and regulations designed to prevent money laundering and the financing of terrorism.

These obligations require the operator to:

• Identify and verify customers.
• Monitor account activity and transactions.
• Keep appropriate records.
• Report certain activities to relevant authorities when required by law.

2. Know Your Customer (KYC) checks

To meet these obligations, KYC checks are carried out at registration and at various points during your use of the services.

You may be required to provide:

• Valid identification documents.
• Proof of residential address.
• Documentation about your income or wealth, in order to understand your source of funds.

Checks may be repeated from time to time, and you agree to cooperate fully and promptly. Failure to cooperate may result in restrictions on your account, including the suspension of deposits, bets, withdrawals, or bonuses.

3. Monitoring of transactions and activity

The operator uses a combination of automated systems and manual reviews to monitor bets, deposits, withdrawals, and account behaviour.

Activity may be assessed for patterns such as:

• Unusual deposit or withdrawal behaviour.
• High volumes of transactions that do not appear consistent with known information about you.
• Bets or bonuses used in a way that suggests attempts to disguise the source of funds.

Where activity is considered unusual or suspicious, your account may be temporarily restricted while enquiries are made.

4. Suspicious activity and reporting

If there are reasonable grounds to suspect that funds are related to money laundering, terrorism financing, or other criminal conduct, the operator may:

• Delay or withhold payments while reviews take place.
• Request further information or documents.
• Report the matter to relevant authorities, where required by law.

You are not entitled to be informed of whether a report has been made.

5. Consequences of breaches

If you are suspected of breaching anti-money laundering or counter-terrorist financing rules, or if you fail to provide requested information:

• Your account may be restricted, frozen, or closed.
• Bets may be refused or voided in line with legal and regulatory requirements.
• Funds may be withheld where lawfully permitted or required.

Where appropriate, the operator may cooperate fully with law enforcement and regulatory authorities.

1. Data protection and legal framework

The operator processes your personal data in accordance with applicable data protection law in the United Kingdom, including the UK GDPR and the Data Protection Act.

This section summarises how your information is collected, used, stored, and shared, and describes your rights in relation to that data.

2. Information collected

The following types of personal data may be collected:

• Identification details provided at registration, such as name, date of birth, and contact information.
• Verification documents, such as copies of ID, proof of address, and source-of-funds information.
• Account and transaction data relating to deposits, withdrawals, bets, bonuses, and balances.
• Technical and usage data, including IP address, device information, browser type, and access times.
• Communication records, including emails, chat messages, and call logs, where recorded.

Some data is provided directly by you, and some is generated automatically during your use of the services.

3. How your data is used

Your personal data may be used for the following purposes:

• Creating and managing your account and enabling betting and gaming services.
• Verifying identity, age, address, and source of funds.
• Processing payments and withdrawals.
• Meeting legal and regulatory obligations, including anti-money laundering and responsible gambling duties.
• Monitoring, testing, and improving the site, events offering, odds, and customer experience.
• Preventing and detecting fraud, abuse of bonuses, and other unlawful activities.
• Communicating legal, technical, or service-related information to you.

Electronic marketing communications will only be sent where permitted by law and where you have not opted out.

4. Sharing of data

Your data may be shared, where necessary and lawful, with:

• Payment providers and banks involved in processing deposits and withdrawals.
• Identity and verification service providers.
• Regulatory bodies and authorities in the United Kingdom.
• Service providers who support the running of the site, such as hosting, security, or analytics providers.
• Professional advisers such as lawyers or auditors.

Any third parties who process data on behalf of the operator are required to protect that data and only use it as instructed.

5. Data retention

Personal data is kept for as long as needed to provide services to you and to meet legal, regulatory, and reporting obligations.

Retention periods may extend beyond the closure of your account where laws require information to be held for a specified time, for example to meet anti-money laundering or accounting duties.

6. Your rights

Depending on the circumstances, you may have the following legal rights in relation to your personal data:

• Access to a copy of your personal data.
• Correction of inaccurate or incomplete data.
• Deletion of data in certain limited cases.
• Restriction of processing in certain circumstances.
• Objection to some forms of processing, such as direct marketing.
• Portability of certain data, where technically feasible.

To exercise these rights, you may be asked to verify your identity. Some rights may be limited where the operator is required to retain or use data to meet legal duties.

7. Security of your information

Appropriate technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse, or alteration.

You also have a role in keeping your data safe by:

• Keeping login details confidential.
• Using strong passwords and changing them regularly.
• Informing support immediately if you suspect unauthorised access to your account.

Further details on privacy practices may be provided in a separate privacy notice on the site.

1. Commitment to secure services

The operator is committed to maintaining a secure environment for accounts, bets, and all transactions carried out on the site and mobile application.

Security is designed to protect both your funds and your personal information while meeting applicable legal and regulatory requirements in the United Kingdom.

2. Technical safeguards

The following technical measures may be used to protect your data and activity:

• Encryption technologies to help protect data in transit between your device and the site.
• Secure server configurations and firewalls.
• Regular security assessments and monitoring of infrastructure.
• Segregation of systems handling payment information.

These measures aim to reduce the risk of unauthorised access and data breaches.

3. Account protection

To protect your account:

• You must keep your username, password, and any other security details confidential.
• You are responsible for any bet or transaction placed using your login details, unless the operator has failed to keep your information secure.
• You should use unique, strong passwords and change them regularly.
• You should log out of your account at the end of each session and avoid using public or shared devices for betting.

Where available, additional account security options such as multi-factor authentication should be enabled to provide an extra layer of protection.

4. Monitoring and incident response

Systems and processes are in place to monitor for unusual or unauthorised activity, including:

• Automated alerts for suspicious login locations or transaction patterns.
• Checks designed to detect unauthorised access or misuse of bonuses and promotions.
• Procedures for investigating and responding to security incidents.

In the event of a suspected security incident affecting your account or personal data, appropriate steps will be taken, which may include resetting passwords, suspending access, conducting an internal investigation, and notifying you and regulators where legally required.

5. Your responsibilities

You must:

• Notify support immediately if you suspect that your account details have been compromised or if you notice bets or transactions that you did not authorise.
• Cooperate in any investigation into unauthorised use, including providing information that can help verify your identity and secure the account.

Failure to take reasonable care of your login details may affect your legal rights in relation to unauthorised use of your account.